Membership Manager

Job Title: Membership Manager

Reports to: Museum Director

Summary:
As a member of the Senior Management team, the Membership Manager builds the Museum membership program, budget, and strategy; maintains and manages accurate membership records; plans, coordinates, promotes, and analyzes member events and activities. The Membership Manager must display a strong understanding of philanthropy. They will partner with key colleagues across the Museum to accomplish the Museum’s goal of growing and optimizing the membership program.

Essential functions of the job:

  • Evaluate, develop, and build the membership strategic plan and work in coordination with the Director, CFO and Board President to ensure the program follows the Museum strategic plan.
  • Ensure that department goals are met and adhere to approved budgets.
  • Develop and maintain an annual budget for the membership program.
  • Plan, coordinate, and implement lively and engaging member events, exhibition previews, seated dinners, trips, behind the scenes tours, and other activities designed to encourage growth in membership.
  • Work with the Marketing team on a membership marketing plan, including Member Preview invitations, general solicitations, and promotions.
  • Oversee maintenance of membership information and documentation including electronic database, hard copy files, and correspondence.
  • Provide monthly membership financial reports to the Executive Committee.
  • Work with Visitor Services to ensure proper training on membership programs, policies and procedures, and strategies to increase on-site sales. 
  • Plan and implement membership drive, direct mail, and email campaigns.
  • In coordination with Visitor Services, handle all membership requests, inquiries, or concerns on a timely basis.
  • Collaborate with the Curatorial and Education departments to integrate the museum’s mission into the planning and execution of membership events.
  • Oversee the activities and assignments of Membership staff.
  • Manage weekly Special Events meetings with Café Modern and museum colleagues.
  • Other duties as assigned.

Qualifications for the position:

  • Bachelor’s Degree required and documented success growing a membership program or other revenue or giving program.
  • 5-7 years related experience in areas of nonprofit, membership, development, sales, or marketing.
  • Ability to maintain confidentiality of all membership information. 
  • Enthusiastic and outgoing personality with a high level of customer service and sales skills is expected. 
  • Must have excellent communication skills with the ability to interact and integrate with a variety of people and develop positive relationships. 
  • Strong organizational skills, self-motivation, and attention to detail are necessary as well as creativity in reaching potential members. 
  • Must have a working knowledge of Microsoft Office/Office 365 (Word, Excel, Outlook, PowerPoint), Constant Contact, and database experience—Blackbaud Raiser’s Edge NXT is beneficial. 
  • Experience working with mailing houses, the bulk mail unit as well as printers, and graphic designers. 

To apply: Please submit resume information to our online application here.